Shipping Policy
WE DO NOT SHIP OR SELL ITEMS OUTSIDE OF AUSTRLIA.
Dive Jervis Bay will send or provide all items purchased on line directly to the purchaser within a reasonable time frame depending on stock levels, access to Australia Post and supply from any third parties that may be involved.
Our Guidelines
If we do not have stock on hand, or are unable to provide the purchased items to you for what ever reason, this will be disclosed to you within 3 business days and we will notify you of what your options are at that point. These may include but are not limited to:
You may, at your discretion, request a full refund which will be processed by Us and provided to you. We may offer a substitute product, with the same or higher value that does the same function. This will only be provided to You at your discretion.You may decide to wait for the product to be delivered.Dive Jervis Bay acknowledges that purchasing on line has a greater emphises on the rights of the consumer.
Implementation
If you purchase items on-line and want them to be shipped to you. We use Australia Post as our shipping agent and fees are charged as a flat rate as follows.
Small Sachel items A4 satchel Bag: $25Small Boxed Items 30x30x30cm: $45Large Boxed Items over 30cm $75 Delivery will be up to 14 days depending on Australia Post and is outside of our control. Once an item has been posted to you we will not provide a refund for loss but will discuss with Australia Post the items location. In this case a tracking number can be provided at your request so that you may make your own inquires with them.
If an item arrives in a poor or broken condition, please take photos of the item, and the packaging and contact us. DO NOT THROW THE PACKAGING OUT, it should be returned to us with the broken or damaged item. Our standard Refund Policy will apply and we will endevour to fix or replace the item as soon as possible.
We are not responsible for additional shipping charges, either to return the items to us, or to post out new items, these are at your cost and the item will need to be returned to us (with the packaging) before we will ship any replacement products.
Dive Jervis Bay will send or provide all items purchased on line directly to the purchaser within a reasonable time frame depending on stock levels, access to Australia Post and supply from any third parties that may be involved.
Our Guidelines
If we do not have stock on hand, or are unable to provide the purchased items to you for what ever reason, this will be disclosed to you within 3 business days and we will notify you of what your options are at that point. These may include but are not limited to:
You may, at your discretion, request a full refund which will be processed by Us and provided to you. We may offer a substitute product, with the same or higher value that does the same function. This will only be provided to You at your discretion.You may decide to wait for the product to be delivered.Dive Jervis Bay acknowledges that purchasing on line has a greater emphises on the rights of the consumer.
Implementation
If you purchase items on-line and want them to be shipped to you. We use Australia Post as our shipping agent and fees are charged as a flat rate as follows.
Small Sachel items A4 satchel Bag: $25Small Boxed Items 30x30x30cm: $45Large Boxed Items over 30cm $75 Delivery will be up to 14 days depending on Australia Post and is outside of our control. Once an item has been posted to you we will not provide a refund for loss but will discuss with Australia Post the items location. In this case a tracking number can be provided at your request so that you may make your own inquires with them.
If an item arrives in a poor or broken condition, please take photos of the item, and the packaging and contact us. DO NOT THROW THE PACKAGING OUT, it should be returned to us with the broken or damaged item. Our standard Refund Policy will apply and we will endevour to fix or replace the item as soon as possible.
We are not responsible for additional shipping charges, either to return the items to us, or to post out new items, these are at your cost and the item will need to be returned to us (with the packaging) before we will ship any replacement products.